Artificial intelligence

Artificial intelligence in everyday work

2 days · 16 hours6–12 people

From effective prompts to a custom assistant and an AI use case in a real workflow.

Many people have tried AI tools but received vague or unreliable results. This workshop teaches participants to frame specific tasks, review outputs and use AI safely at work. It also covers AI literacy in the context of the AI Act without replacing the organization’s legal review.

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Outcomes

What you will learn

Write and improve prompts step by step

Draft, summarize and compare documents

Analyze Excel and CSV files while checking conclusions

Choose a tool for a task and assess its limits

Prototype a custom assistant for a recurring task

Identify data, accuracy and copyright risks

Audience

Who this workshop is for

Office staff, assistants and specialists
Managers introducing AI to their teams
Marketing, sales, HR and customer support
People who tried AI without useful results

Course agenda

From knowledge to hands-on work

Day 1 · Foundations and documents

How generative AI works: models, context, tokens and hallucinations
ChatGPT, Microsoft Copilot, Gemini, Claude and Perplexity: typical uses
Prompts: role, context, task, format, examples and iteration
A reusable prompt library and output checks
Emails, letters, offers, editing, translation and tone
Summarizing PDFs, extracting key information and comparing versions

Day 2 · Data, images and assistants

Excel and CSV analysis: questions, summaries, charts and verification
Copilot Chat and Copilot in Word, Outlook, Excel and Teams where licensed
Image creation and presentation outlines
Custom GPTs, Gemini Gems and projects: instructions and knowledge
Introduction to AI agents and work automation
Confidential data, privacy, copyright, the AI Act and company AI policy

Final exercise

Each participant designs one AI use case in their own workflow and tests prompts on safe example data.

What you take away

Named completion certificate, a prompt library and a safe-use checklist.

Feature availability

Copilot and custom-assistant exercises depend on available licenses and organization settings.

FAQ

Questions about this course

Is coding required?

No. The workshop is practical and does not require a technical background.

Can we use company documents?

Yes, after anonymization and agreeing on sharing rules. Neutral materials are also available.

Does this training guarantee AI Act compliance?

The program covers AI literacy and risks. Legal obligations should be assessed by the organization and its advisers.